![]() Disable or uninstall any anti-virus or firewall software.To troubleshoot, I did the following per the Acer forum: I continuously get a message that "Installation Failed". ![]() It basically runs though all the steps in the Win 7 free upgrade tutorial ( Upgrade to Windows 10 from Windows 7 for Free), but right at the end after it ''installs" Win10 (ie. ![]() I then tried to updated by downloading the Media Creation tool to upgrade to Win 10. The drivers and BIOS were updated, and all windows updates were applied - Win 8.1 activated perfectly. I installed a clean copy of Win8.1 on the new SSD with no issues. I don't have the Administrator password, so I decided to replace the HDD with a SSD. My employer gave me my i5-4200u Acer Aspire laptop which had Windows 8.1 installed - it was administrator locked and very rarely got any updates.
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